Here’s one way of doing it. You might want to make the “Go” prize a bit bigger to incentivise progression. Recently, we put up a world map in our office. Victor Holguin/Demand Media . Below are 6 tried and true call centre team-building activities we’ve used that are both fun, and effective. Competition can be an incredibly powerful motivator – if an agent is sitting across from someone who has more tokens, they’ll almost definitely be incentivised to work harder (assuming they care about the rankings). The manager keeps score of points based on different criteria, such as scheduling a follow-up call and getting an email address. formId: "b9213ad5-6205-4fa0-a51b-a9f9fd729952", To traverse the “lava”, you’ll need to give your team some things they can use as stepping-stones, which they can lay down when they achieve a certain goal. Count and empty each agent’s tokens at the end of the week/month and create a running leaderboard. Simply set up the stack, and whenever a team member completes a successful outcome, they can pull out a piece. The variety of events are designed to motivate and inject energy into the group throughout a fun and interactive activity. Team building is one of the most important activities in a call center in order to help agents relax from the pressures of work and allow them to get to know each other better for improved camaraderie, teamwork and unity. This game is fantastic for analysing and incentivising individual performance. For a walking meeting, send 3 or 4 team members out of the office for a walk in the fresh air. To incentivise team performance, add a number of blockages between the target and where you’ll be starting the course. When people share things that are important to them or close to their hearts, they can’t help but bond with one another. Call Centre Team Building Issues The main challenge for call centres is keeping their call centre working while the team goes off team building. By AmiEffectives - 11.48. photo src: www.pinterest.com. Following on from #2, why not play something super-strategic, like Monopoly? Points were distributed for achieving goals such as meeting KPIs, going above and beyond the call of duty, being a contributing member of the team, etc. After 2-3 months, allow the players to use their Monopoly money on prizes, like extended lunch breaks, mini toys (like stress balls), and any other cool stuff you think your team would like. To mix things up a little, our staff had the option of receiving a prize if they were the first to reach certain points of the “trip”. At the end of the period, you (or another manager) must review each team member’s whiteboard and make a judgement as to who had the most successful resolutions. What’s more, if you get agents to gently throw the tennis balls over a short distance, this will allow your team to stretch their legs – plus, it gives their eyes a break from the screen every so often. Knocking off the obstacles can feel very satisfying – especially if they’re associated with a particularly difficult goal. The rules for the movement of the invader are as follows: The movement of the invader (the black cell) is not determined by your KPIs – the elimination of certain cells is. portalId: "2195310", Words or an email are just not enough; there are a bevy of customer service training ideas as well as activities that can be tried out to keep your team engaged as well as excited to be together. shortcode: "wp", Online Office Games (Most Popular) Online Offices Games is a facilitated series of online games … When you’re establishing new teams, it’s important to break the ice and have agents feel comfortable working with each other. Click the buttons below to share them with your colleagues and friends online. This doesn’t just promote health and exercise (both of which have been shown to deliver a range of benefits themselves), and of course bonding. Of course,sometimes the best team-building activities are the traditional ones There are lots of fun activities you can do with your contact centre team. 15. You can use those interlocking foam tiles for example, or just draw squares with chalk if you’ve got an outdoor area. In this guide, we’ll outline 14 different games you can set up as a manager to motivate your team. It can also help with team-building, because players are forced to get tactical with their throws. Once the message comes back to the first speaker, they reveal how similar (or different!) When they successfully help a customer or make a sale, they can pass a tennis ball onto the next person. For example, tennis balls (for a small team), playing cards, or marbles. Jenga is a fun way to motivate employees to perform. Give each agent a whiteboard and a couple of whiteboard markers. After all, teams that compete together, stay together, right? There’s endless possibilities with this game, especially if your agents are great at strategic thinking. Your staff have to solve a problem (or a series of problems) together in order to achieve the goal of discovering the treasure. Call center customer service training activity pass the blocks This is a great game for incentivising agents to go the extra mile. Forts. This could be the person who usually gives team announcements, an owner of the company, a member of the leadership team, etc. Troubleshooting accounts and product issues can leave anyone stressed out and discouraged. The first person to be the liar comes up with three facts about themselves – but here’s the twist – one of them isn’t true. This person must then whisper this message to the next person in the circle, who then whispers it to the next person, and so on. The qualitative aspect can be a really awesome thing to have – as an agent, nothing beats the feeling of a customer ending the call with “you’ve been an incredible help – thank you so much!” and getting to show it off. It’s fun, gets agents to work together, and encourages them to get to know each other. Don’t deduct points if the tower falls over though – this can make it really frustrating for the person who seems to always end up pulling out the last block. Just make sure there’s nothing too fragile around the desks! Could you do a 100/20 red/green cube layout over a couple of months? What you’re doing here is visualising employee success. Some agents may resist engaging in these activities, which can harm employee morale and lower productivity. Once there’s a clear line of sight to the target, the team can choose to take the putt – if they make it, they get a prize. To make things work, make the following changes: This game is great because it keeps things interesting, and gets your agents interacting with each other. For example, if they make three sales before they receive a tennis ball, they can pass the next three tennis balls they receive on instantly. This trains agents to ask each other for help when needed, and collaborate on strategies for certain initiatives. And it works. We know that when teams work together effectively, your contact centre flourishes. It’s not all about the tech. This isn’t just a test of agility for whoever ends up making the run – it’s a team-building exercise too. However, there’s only additional room for 12 items they’ll need to survive on the nearby island. … Suite 904, Level 9 To make things a little more interesting, set a timer to go off any time within the next 8 hours (or however long your workday is). Of course, sometimes the best team-building activities are the traditional ones There are lots of fun activities you can do with your contact centre team. target: "#hbspt-form-1608119848000-9914543369", Many companies have a training budget for outside consultants. Also included are variations of the activities … Time: 15-30 minutes. It’s up to you how competitive you want the tournament to be – introduce a prize for the winner to make things a little more intense. This activity, like Say My Name, drives home the point that customer service representatives need to remember who they’re talking to at all times. The options for remote team building activities are endless. Best of all, these activities often bring extra benefits in addition to team-building. It’s also a way of (hopefully!) August 9, 2014 Category :Call Center Companies| Call Centers in San Juan 0. Now’s the time to get creative with remote team building activities! Once this next person complete a sale, they can pass the ball on again and so on, until the final person, who deposits the balls in another basket once they’ve completed an objective. Each employee had a plane which they were trying to move from the start to an agreed destination. As we mentioned, this is a simple way to visualise team performance without pitting people directly against each other. Save my name, email, and website in this browser for the next time I comment. At the end of the activity, have team members share some of their goals with one another. phone to call any number on the list. The two teams must now construct a fort using their cells to protect a yellow cell, which must be in contact with a fort cell (either red/green). From lawn bowls and tenpin bowling, through to golf, tennis, sports events, karaoke, the movies, dinner, and everything in between,shared fun experiences are great for building team spirit. AUSTRALIA. Before getting the team together for an informal chat, draft some reasonably generic questions like “what was a team member’s former job” or “name a team member’s hobby”. Is another game you can use for ice-breaking liar ’ s fun, agents. Might see an uptick in your contact centre team are hubs of consumer-customer service contact your customer service training ). Making a sales call on speaker phone while their colleagues and friends online whispers... The extra mile click the buttons below to share them with your colleagues and friends online you... 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